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US Regulators and Customer Complaints

Last updated Dec 9, 2024

 

Alabama

Money Transmission License, SC 541

Alabama Securities Commission
401 Adams Avenue, Suite 280
Montgomery, AL 36104

Alaska

Money Transmitter License (for FIAT transactions Only)

State of Alaska - Department of Commerce, Community & Economic Development Division of Banking & Securities 333

Willoughby Avenue,
9th Floor State Office Building, Juneau, Alaska 99801

 

For Alaska Residents Only:
If your issue is unresolved by Uphold HQ, Inc. +1 (888) 821-0966, please submit formal complaints with the State of Alaska, Division of Banking & Securities. Please download the form here.

Submit formal complaint form with supporting documents:
Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at [email protected] or call Nine Zero Seven Four Six Five Two Five Two One.

Arizona

Money Transmitter, MT-1000828

 

Arizona Department of Financial Institutions
100 N. 15 th Ave., Ste. 261
Phoenix, AZ 85007

Arkansas

Money Transmission License, 116842

Arkansas Securities Department
Heritage West Building, Suite 300
201 East Markham Street
Little Rock, AR 72201-1692

Connecticut

Money Transmitter License, MT-1269875

State of Connecticut Department of Banking
260 Constitution Plaza
Hartford, CT 06103

Delaware 

Sale of Checks and Transmission of Money, 021377

 

Office of the State Bank Commissioner
555 E. Loockerman Street, Suite 210
Dover, DE 19901

District of Columbia

Money Transmitter License

Department of Insurance, Securities & Banking
1050 First Street NE #801
Washington, DC 20002

Florida

License FT230000328

Office of Financial Regulation
200 E. Gaines Street
Tallahassee, FL 32399

Georgia

Seller of Payment Instrument License; License 1269875

Georgia Department of Banking and Finance Non-Depository Financial Institutions

Division 2990 Brandywine Road
Suite 200 Atlanta
GA 30341-5565

(770) 986-1136

 Idaho

 Money Transmitter- MTL-268

Idaho Department of Finance
Securities Bureau, 800 Park Blvd
Suite 200, Boise
ID 83712

Illinois

Money Transmitter License, MT.0000357

Illinois Department of Financial and Professional Regulation
Consumer Credit Section
100 West Randolph Street 9-100
Chicago, IL 60601

Indiana

 DFI Money Transmitter License #45442

Indiana Department of Financial Institutions

Consumer Credit Division
30 South Meridian, Suite 300
Indianapolis,
IN 46204

Iowa

Money Services License, 2015-0181

 

State of Iowa Division of Banking
200 E. Grand Avenue, Suite 300
Des Moines, IA 50309

 

Kansas

Money Transmitter License, MT.0000152

Office of the State Bank Commissioner

700 S W Jackson, Suite 300
Topeka, KS 66603

Kentucky

Money Transmitter License, SC701458

Kentucky Department of Financial Institutions

1025 Capital Center Dr., Ste. 200
Frankfort, Kentucky 40601 

Maine

Money Transmitter License

Dept. of Professional & Financial Regulation
Bureau of Consumer Credit Protection
35 State House Station
Augusta, ME 04333

Maryland

Money Transmitter License, 12-1269875

 

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Uphold HQ Inc., NMLS ID No. 1269875, at 1100 N Eutaw St Suite 611, Baltimore,
MD 21201, or telephone number 1-(888)-784-0136.

Michigan

Money Transmitter License, MT0020224

Michigan Department of Insurance and Financial Institutions

PO Box 30220
Lansing, MI 48909-7720

Mississippi

 Money Transmitter #1269875

Consumer Finance Division, 

4780 I-55 North, 5th Floor

Jackson, MS 39211

Missouri

 Missouri Sale of Checks and Money Transmitter License, MO-20-8620

Missouri Division of Finance
301 West High Street, Room 630
Jefferson City, MO 65101

Minnesota

Money Transmitter License No. MN-MT-1269875

 

Minnesota Commerce Department

85 7th Place East, Suite 280

Saint Paul, MN 55101

Nevada

FID Money Transmitter License,
NVFID-C-00

Nevada Financial Institutions Division
3300 W. Sahara Avenue, Suite 250

(702) 486-4120

New Hampshire

New Hampshire Money Transmitter License, 23024-MT

 

State of New Hampshire Banking Department Consumer Credit Division

53 Regional Drive, Suite 200
Concord, NH 03301

New Jersey

Money Transmitter License, L070548

 

New Jersey Department of Banking and Insurance

PO Box 473
Trenton, NJ 08625-0473

New Mexico

New Mexico Money Transmission License, (no number yet)

Financial Institutions Division
Money Services Business Unit

PO Box 25101
Santa Fe, NM 87504

North Carolina

Money Transmitter License #184705

North Carolina Commissioner of Banks

4309 Mail Service Center
Raleigh, NC 27699

North Dakota

North Dakota Money Transmitter License, MT102971

 

North Dakota Department of Financial Institutions

2000 Schafer Street, Suite G
Bismark, ND 58501

Ohio

Money Transmitter License-OHMT189

Ohio Division of Financial Institutions

Money Transmitters, 77 South High Street, 21st Floor, Columbus, OH 43115

Oklahoma

DOB Money Transmission License

Oklahoma Banking Department -Nondepository Institutions

2900 N. Lincoln Boulevard Oklahoma City

Oklahoma 73105 (405) 521-2782
Website: https://banking.ok.gov

Oregon

Oregon Money Transmitter License, 30241

State of Oregon Department of Consumer & Business Services

Division of Financial Regulation
350 Winter Street NE, Room 410
Salem, OR 97301-3881

Pennsylvania

Pennsylvania Department of Banking and Securities

17 N. 2nd Street, Suite 1300, 
Harrisburg, PA 17101

https://dobs.pa.gov

Puerto Rico

License TM-120

Commissioner of Financial Institutions Regulation and Licensing Division

1492 Ponce de Leon Avenue, Centro Europa Bldg, Suite 600 San Juan, PR 00907

Rhode Island

Electronic Money Transfers, 20163244MT

Department of Business Regulation

1511 Pontiac Ave
Cranston, RI 02920

South Carolina

Money Transmitter License

Office of the Attorney General
Money Services Division P. O.

Box 11549 - Columbia, SC 29211-1549

South Dakota

South Dakota Money Transmitter License- MT.2184

South Dakota Division of Banking

1601 N Harrison Ave #1
Pierre - SD 57501

Tennessee

Money Transmitter License, 1269875

Tennessee Department of Financial Institutions

312 Rosa L. Parks Avenue, 26th Floor Nashville, TN 37243

 

 

Please note that this license and the required surety bond do not cover the transmission of virtual currency. Uphold is licensed by the Tennessee Department of Financial Institutions as a money transmitter. The Tennessee Department of Financial Institutions does not regulate virtual currency.

Texas

License Number 3164

 

Texas Department of Banking

2601 North Lamar Blvd
Austin, TX 78075

 

If you have a complaint, first contact Uphold HQ Inc. at +1 (888) 821-0966 or our support team, and if you still have an unresolved complaint regarding Uphold HQ Inc.'s money transmission activity, please direct your complaint to:

In addition, if you are a Texas resident:

Utah

Money Transmitter License, 177

 

Utah Department of Financial Institutions

324 South State Street, Suite 201
Salt Lake City, Utah 84111

Vermont

Vermont Money Transmitter- 100-151

Vermont Department of Financial Regulation 

Banking Division
89 Main Street, Montpelier
VT 05620

Virginia

Money Order Seller & Money Transmitter License #MO-395

Bureau of Financial Institutions Administration and Licensing

Section 1300 E.Main Street, Suite 800 Richmond, VA 23219. 
(804) 371-9690

Washington

Money Transmitter License, 550-MT-100543

 

State of Washington - Department of Financial Institutions Division of Consumer Services

150 Israel Road, S.W.
Tumwater, WA 98501

West Virginia

Money Transmitter License WVMT-1269875

Division of Financial Institutions

900 Pennsylvania Avenue, Suite 306 Charleston, WV 25302-3542

Wyoming

Money Transmitter License, MT-7297

State of Wyoming, Department of Audit- Division of Banking

Hathaway Building, 2nd Floor, 
2300 Capitol Avenue, Cheyenne, WY 82002

(307) 777-6485